Effective August 23, 2026
This Refund & Cancellation Policy (this "Policy") sets out the terms on which subscriptions to the SteelShort service may be cancelled and payments refunded. This Policy is incorporated into and forms part of our Terms of Service. Capitalized terms not defined here have the meanings given in the Terms of Service.
1. Cancellation of Subscriptions
You may cancel your subscription at any time online. Cancellation is available through the billing portal on your Account page, or by written request to support@steelshort.com. Online cancellation requires no telephone call, no interaction with retention personnel, and no statement of reason.
Upon cancellation:
- (a) your plan remains active through the end of the period for which you have already paid, after which it terminates;
- (b) no further charges are made;
- (c) episodes unlocked with Coins remain unlocked and are unaffected; and
- (d) your account, viewing progress, and remaining Coin balance are retained should you resubscribe.
Cancellation terminates future billing; it does not, of itself, effect a refund of the period in progress. Refunds of the current period are governed by Section 2.
2. Refunds of Subscription Charges
The Company will issue refunds of subscription charges as follows:
- Unauthorized or erroneous charges. Charges made after cancellation, duplicate charges, and charges to an account you did not authorize are refunded in full, in every case.
- Change of mind. Upon request made within fourteen (14) days of a charge, the Company will refund that charge in full, provided you have not consumed a substantial portion of the catalog during the period concerned.
- Unnoticed renewal. Upon request made within thirty (30) days of a renewal charge, the Company will refund the charge where the Service has been used only minimally during the period concerned.
- Service failure. Where the Service or particular Content failed to function and the Company was unable to remedy the failure, the Company will refund the affected period.
Approved refunds are issued to the original payment method. Refunds processed through Stripe typically post within five (5) to ten (10) business days, depending on the issuing bank.
3. Refunds of Coin Purchases
- Unspent Coins are refundable upon request made within thirty (30) days of purchase, at the price paid.
- Spent Coins — Coins already applied to unlock an episode — are generally non-refundable, the licensed access having been delivered. Unlocks made in error will be reversed upon prompt notice to support@steelshort.com.
- Bonus Coins issued without charge — through promotions, check-ins, or as a goodwill accommodation — have no cash value and are not refundable, but remain spendable in accordance with the Terms of Service.
- If the Company permanently removes an episode unlocked with Coins, the Coins expended will be credited to your account.
4. Purchases Made Through the iOS Application
Purchases made within our iOS application are processed by Apple, and refunds for such purchases are administered exclusively by Apple under Apple's terms. Refund requests may be submitted at reportaproblem.apple.com or through your Apple purchase history. App Store subscriptions are cancelled in Settings → [your name] → Subscriptions on your device.
The Company cannot issue refunds for Apple-processed purchases directly. If you require assistance directing a request to Apple, contact support@steelshort.com.
5. Statutory Rights
Nothing in this Policy limits or excludes any right you hold under applicable consumer protection law that cannot be waived by agreement, including any statutory right of cancellation. Where the law of your jurisdiction affords you greater rights than this Policy, those rights prevail.
6. Chargebacks
Before initiating a chargeback or payment dispute with your bank, we ask that you contact support@steelshort.com. The Company responds promptly and, where a refund is due under this Policy, will issue it directly — ordinarily faster than the bank dispute process, which may take up to ninety (90) days.
7. How to Request a Refund
Submit refund requests by email to support@steelshort.com from the email address associated with your account, identifying the charge concerned and its approximate date. The Company responds to refund requests within two (2) business days.
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Steelshort LLC · 2108 N St Ste N, Sacramento, CA 95816