Effective August 14, 2026
We would rather refund someone than argue with them. This policy explains how to cancel, what we refund, and how long it takes. It is part of our Terms of Service.
Cancelling a subscription
You can cancel any time, online, in a couple of clicks. Go to your Account page and open the billing portal, or write to support@steelshort.tv and we will do it for you.
You never have to phone anyone, sit through a retention offer, or explain why.
When you cancel:
- Your plan stays active through the end of the month you have already paid for.
- You are not charged again.
- Episodes you unlocked with coins stay unlocked. They are yours.
- Your account, your place in each series, and your remaining coins all stay put, in case you come back.
Cancelling stops the next charge. It is not by itself a refund of the month you are in — but see below, because we are reasonable about it.
Refunds on subscriptions
- Charged by mistake? If you were billed after cancelling, billed twice, or billed on an account you did not authorize, we refund it in full. Always.
- Just changed your mind? Write to us within 14 days of a charge and we will refund that month in full, as long as you have not watched a substantial part of the catalog in that period.
- Forgot to cancel? It happens, especially with a renewal you did not notice. Write to us within 30 days of the charge and if you have barely used the service that month, we will refund it.
- Something was broken? If the service or an episode did not work and we could not fix it, we refund the affected period.
Once a refund is approved it goes back to your original payment method. Stripe typically posts it in 5–10 business days, depending on your bank.
Refunds on coins
- Unspent coins are refundable within 30 days of purchase, at the price you paid for them.
- Spent coins — coins you have already used to unlock an episode — are generally not refundable, because you have received what you bought. If you unlocked something by accident, tell us within a few days and we will sort it out.
- Bonus coins received free through a promotion, a check-in, or as a goodwill gesture have no cash value and are not refundable, though they remain spendable.
- If we permanently remove an episode you unlocked with coins, we credit those coins back to your account.
If you bought through our iPhone app
Purchases made inside the iOS app are processed by Apple, not by us, and Apple handles those refunds. Request one at reportaproblem.apple.com or from your Apple purchase history. Cancel an App Store subscription in Settings → your name → Subscriptions.
We cannot refund an Apple purchase directly, but write to us anyway if you are stuck and we will help you get to the right place.
Your legal rights
Nothing in this policy takes away any right you have under consumer protection law that cannot be waived by agreement — including any statutory right to cancel. If your state gives you more than this policy does, you get more.
Before you file a chargeback
Please just email us first at support@steelshort.tv. We answer quickly and we would rather refund you directly — it is faster for you than a bank dispute, which can take up to 90 days.
How to ask
Email support@steelshort.tv from the address on your account, and tell us what you want refunded and roughly when it was charged. That is enough for us to find it. We reply within 2 business days.
SteelShort LLC · [Street address], [City], [State] [ZIP]