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Terms of Service

Effective August 23, 2026

These Terms of Service (these "Terms") constitute a binding agreement between you and Steelshort LLC ("SteelShort," the "Company," "we," "us," or "our") governing your access to and use of the website located at steelshort.com, our mobile applications, and the video streaming services, content, and features we make available through them (collectively, the "Service"). By creating an account, making a purchase, or accessing the Service, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service.

Notice regarding automatic renewal: subscriptions renew automatically each month until cancelled, and you may cancel at any time online, as described in Section 5.

Notice regarding dispute resolution: Section 18 provides that most disputes will be resolved by binding individual arbitration, and includes a waiver of class actions and jury trials. You may opt out of arbitration within thirty (30) days, at no cost and with no effect on your account, as described in Section 18.

1. Eligibility

You must be at least 18 years of age to create an account or use the Service. By using the Service, you represent and warrant that: (a) you are at least 18 years of age; (b) you are not barred from using the Service under the laws of the United States or any other applicable jurisdiction; and (c) any payment method you provide is yours to use.

2. Your Account

You are responsible for maintaining the confidentiality of your credentials and for all activity occurring under your account. You agree to notify us promptly at support@steelshort.com of any unauthorized access to or use of your account.

Your account is personal to you. You may not share your credentials, sell or transfer access to your account, or use a single account to provide the Service to persons outside your household.

You may authenticate with an email address and password or through Google or Apple single sign-on. Where you authenticate through a third-party provider, we identify you by the stable account identifier assigned by that provider, and sign-ins by either method resolve to the same SteelShort account.

3. The Service

The Company produces and streams short-form serialized video content ("Content"). Access to Content is provided on the following bases:

  • Free access. An introductory number of episodes of each series is available without charge, and additional episodes are available without charge to registered account holders. The applicable access level is indicated within the Service.
  • Subscriptions. Paid monthly subscription plans provide access to designated catalog tiers, as described in Section 5.
  • Coins. A prepaid virtual currency ("Coins") may be used to permanently unlock individual episodes, as described in Section 6.

We reserve the right to modify the number of episodes available without charge, to add, remove, reorder, or retire Content, and to modify the composition of catalog tiers. Section 6 governs the treatment of episodes unlocked with Coins that are subsequently removed.

Nature of the Content. Content on the Service is produced using AI-assisted production tools. All characters and events depicted are fictional; any resemblance to actual persons or events is coincidental.

4. License and Acceptable Use

Subject to your compliance with these Terms, the Company grants you a personal, limited, non-exclusive, non-transferable, revocable license to stream the Content for private, non-commercial viewing, for the duration of your applicable access. No sale of Content or of any copy thereof occurs under these Terms, and no rights are granted other than those expressly stated.

You shall not:

  • (a) download, record, capture, rip, or otherwise copy Content, except for transient caching performed automatically by your browser or our application;
  • (b) circumvent, disable, or interfere with the paywall, free-episode limitations, the Coin system, or any other access-control or technical protection measure;
  • (c) rebroadcast, publicly perform, resell, or make Content available to persons outside your household;
  • (d) scrape the Service, access it by automated means, impose unreasonable load on our infrastructure, or attempt to retrieve video files directly;
  • (e) reverse engineer, decompile, or disassemble any portion of the Service, or probe our systems for vulnerabilities without our prior written authorization; or
  • (f) use the Service in violation of applicable law or in a manner that infringes the rights of any person.

The Service and all Content, artwork, software, and trademarks — including the SteelShort name and logo — are owned by the Company or its licensors and are protected by copyright, trademark, and other intellectual property laws.

4.1 Offline Downloads (Mobile Applications Only)

Where the Company makes available a feature permitting episodes to be saved for offline viewing, the following terms apply. The feature is available solely within our mobile applications; nothing in these Terms or in any pricing description confers a right to download Content through a web browser.

  • Offline downloads require an active qualifying subscription; the feature is a convenience of that subscription, is not sold separately, and is not obtainable with Coins.
  • A downloaded episode is a temporary, encrypted copy maintained within the application, licensed on the same terms as streamed Content. It is not a purchase, and no ownership interest is transferred.
  • Downloads are playable only within the SteelShort application on the device to which they were downloaded, and may not be copied, transferred to another device, or converted to another format.
  • The Company may limit the number of episodes held offline, the number of authorized devices, and the period for which a download remains playable before requiring renewal.
  • Downloads cease to be playable upon expiration or termination of the qualifying subscription, and may expire earlier or become unavailable if the Company's rights in a title change.
  • Deletion of the application, signing out, or loss of the qualifying subscription may delete downloads.

The Company may add, modify, limit, or withdraw the offline download feature at any time, on any platform.

4.2 Copyright Complaints

If you believe any material on the Service infringes your copyright, notify us at legal@steelshort.com, including a description of the copyrighted work, the location of the allegedly infringing material, your contact information, and a statement of your good-faith belief that the use is not authorized.

5. Subscriptions; Automatic Renewal

The following disclosures are provided pursuant to applicable automatic-renewal laws.

  • Upon commencing a subscription, you select a plan and are charged its monthly price, plus applicable taxes, immediately. Current prices are displayed on the pricing page and again at checkout prior to payment.
  • Your subscription renews automatically each month, on the monthly anniversary of your subscription date, at the then-current price, and continues to renew until you cancel. The subscription has no fixed end date, and no further consent is solicited prior to each renewal.
  • Renewal charges are made to the payment method on file. If a charge fails, we may retry it and may suspend access until payment is completed.

Cancellation. You may cancel at any time through the billing portal on your Account page, or by writing to support@steelshort.com. Online cancellation is available at all times and requires no telephone call and no statement of reason.

Effect of cancellation. Upon cancellation, your plan remains active through the end of the period for which you have paid, after which it terminates and no further charges are made. Episodes unlocked with Coins are unaffected (Section 6).

Price changes. If the price of your plan increases, we will notify you by email at least thirty (30) days before the increase takes effect, together with instructions for cancellation. Continued subscription after the effective date constitutes acceptance of the new price.

Renewal reminders. We will send you a renewal reminder at least annually, identifying your subscription, its price, and the means of cancellation.

6. Coins

Coins are a prepaid, limited license to access Content, subject to the following terms:

  • (a) Coins are not money, legal tender, a gift card, a stored-value instrument, or property of any kind, and exist solely within the Service.
  • (b) Coins have no cash value and, except as provided in the Refund & Cancellation Policy or as required by applicable law, are not redeemable for cash and may not be transferred, sold, or assigned.
  • (c) Unlocking an episode currently requires 20 Coins. The Company may modify the Coin price of future unlocks; no previously completed unlock will be retroactively repriced.
  • (d) Coins do not expire, and no dormancy, maintenance, or service fees are charged in respect of them.
  • (e) An episode unlocked with Coins remains accessible for so long as the Company continues to offer it, without regard to subscription status. If the Company permanently removes an episode you have unlocked, the Coins expended will be credited to your account upon request to support@steelshort.com.
  • (f) Where promotional offers grant bonus Coins, the total number of Coins displayed at checkout is the total number credited.
  • (g) Coins issued without charge — through promotions, check-ins, or as a goodwill accommodation — may be revoked upon expiration of the applicable promotion or upon a finding of abuse, and are not redeemable for cash.

Upon termination of your account for breach of these Terms, unused Coins are forfeited. Upon any other termination, contact us and unused Coins will be addressed equitably, consistent with the Refund & Cancellation Policy.

7. Payments; Refunds; Trials

Payments on our website are processed by Stripe. Purchases made within our iOS application are processed by Apple pursuant to Apple's terms, and refunds for such purchases are administered by Apple. The Company does not receive or store full payment card numbers.

Our Refund & Cancellation Policy is incorporated into and forms part of these Terms.

If the Company offers a free trial or introductory pricing, the price and date upon which the offer converts to a paid subscription will be disclosed at the time of the offer. Unless otherwise stated, trials convert automatically to paid subscriptions, and you may cancel prior to conversion at no charge.

8. Communications

The Company will send you communications concerning your account and transactions — including receipts, renewal notices, and password resets — which are integral to the Service and may not be opted out of while your account remains open. Optional communications concerning new Content and recommendations may be disabled at any time through your account settings or the unsubscribe mechanism in any such email.

9. Suspension and Termination

You may close your account at any time through your Account page or by writing to support@steelshort.com.

The Company may suspend or terminate your account: (a) for breach of these Terms; (b) where required by law; or (c) where the Company reasonably believes your conduct is fraudulent or endangers other users. Where reasonable, the Company will state its grounds and afford you an opportunity to respond. If the Company terminates your account other than for cause, the unused portion of your current subscription period will be refunded.

10. Modifications to These Terms

The Company may amend these Terms from time to time. Material amendments will be notified to you — by email or through the Service — at least thirty (30) days before taking effect, during which period you may cancel if you do not agree. Continued use of the Service after the effective date of an amendment constitutes acceptance. The effective date of the current version appears at the top of these Terms.

11. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE AND THE CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY PARTICULAR CONTENT WILL REMAIN AVAILABLE.

Some jurisdictions do not permit the exclusion of certain warranties, and portions of this section may accordingly not apply to you.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW: (a) NEITHER THE COMPANY NOR ITS SUPPLIERS SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (b) THE COMPANY'S AGGREGATE LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE GREATER OF (i) THE AMOUNTS PAID BY YOU TO THE COMPANY IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (ii) FIFTY U.S. DOLLARS ($50).

Nothing in these Terms limits liability that may not be limited by law, including, in certain jurisdictions, liability for fraud, gross negligence, willful misconduct, or personal injury. Some jurisdictions do not permit these limitations, and portions of this section may accordingly not apply to you.

13. Indemnification

You agree to indemnify and hold harmless the Company from and against reasonable losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of your misuse of the Service, your breach of these Terms, or your violation of the rights of any third party. The Company will provide you prompt notice of any such claim and will permit you to control the defense, provided the defense is conducted diligently.

14. Apple-Specific Terms

If you access the Service through our iOS application: these Terms are between you and the Company only, not Apple; Apple has no obligation to furnish maintenance or support for the application; in the event of a failure of the application to conform to an applicable warranty, you may notify Apple, and Apple will refund the purchase price of the application, and to the maximum extent permitted by law Apple has no other warranty obligation; Apple is not responsible for any claim relating to the application; and Apple is a third-party beneficiary of these Terms, with the right to enforce them against you. Purchases made within the iOS application are administered by Apple under Apple's terms, including Apple's refund procedures.

15. Third-Party Services

Authentication through Google or Apple, payment processing through Stripe or Apple, and email delivery through our email provider involve the handling of certain information by those parties under their own terms. The Company does not control such parties. They are identified in our Privacy Policy.

16. Force Majeure

The Company shall not be liable for any delay or failure in performance resulting from causes beyond its reasonable control, including failures of hosting or payment infrastructure, natural disasters, acts of war, labor disputes, or governmental action.

17. Informal Dispute Resolution

Prior to commencing arbitration or litigation, the party asserting a dispute shall provide written notice to the other — in your case to legal@steelshort.com, and in our case to the email address on your account — identifying the claimant, the account concerned, the nature of the dispute, and the relief sought, and shall allow thirty (30) days for informal resolution. This obligation applies equally to the Company.

18. Arbitration Agreement; Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Agreement to arbitrate. Except as provided below, you and Steelshort LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, and not in court before a judge or jury. The Federal Arbitration Act governs the interpretation and enforcement of this Section.

Opt-out right. You may decline this arbitration agreement by emailing legal@steelshort.com with the subject line "Arbitration Opt-Out," together with your name and the email address associated with your account, within thirty (30) days of first accepting these Terms. Opting out is free of charge, requires no further step, does not affect your account or your use of the Service, and leaves the remainder of these Terms in effect. If you opt out, disputes will be resolved in the courts identified in Section 19.

Exceptions. Either party may bring an individual action in small claims court, and either party may seek injunctive relief in court to prevent infringement or misuse of intellectual property.

Class action waiver. YOU AND THE COMPANY EACH AGREE THAT CLAIMS MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not preside over any form of representative proceeding and may award relief only in favor of the individual party seeking relief. If this paragraph is held unenforceable as to a particular claim, that claim, and only that claim, shall proceed in court.

Coordinated filings. If twenty-five (25) or more arbitration demands of a substantially similar nature are filed against the Company by or with the assistance of the same or coordinated counsel, the demands shall be administered in staged batches of no more than fifty (50), with a single arbitrator per batch. Applicable statutes of limitation are tolled for demands awaiting administration.

Costs. The Company will pay the arbitration filing fees it is required to pay under the AAA Consumer Arbitration Rules. Arbitration may be conducted on the basis of documents alone or by telephone where the rules permit.

Hearing location. Any in-person hearing will be conducted in the county in which you reside, or at another location mutually agreed.

19. Governing Law; Venue

These Terms are governed by the laws of the State of California, without regard to conflict-of-laws principles. For any dispute not subject to arbitration, the parties consent to the exclusive jurisdiction of the state and federal courts located in Sacramento County, California, provided that you may bring a qualifying claim in the small claims court of your place of residence. Nothing in these Terms deprives you of non-waivable protections afforded by the consumer protection laws of your state of residence.

20. General Provisions

  • Entire agreement. These Terms, together with the Privacy Policy and the Refund & Cancellation Policy, constitute the entire agreement between the parties concerning the Service and supersede all prior understandings.
  • Severability. If any provision of these Terms is held unenforceable, the remaining provisions remain in full force and effect.
  • No waiver. The Company's failure to enforce any provision shall not constitute a waiver of its right to enforce that provision subsequently.
  • Assignment. You may not assign your account or these Terms without the Company's prior written consent. The Company may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets, upon notice to you.
  • Notices. Notices from the Company will be sent to the email address associated with your account; notices to the Company shall be sent to legal@steelshort.com. You are responsible for keeping your email address current.

21. Contact

Steelshort LLC 2108 N St Ste N, Sacramento, CA 95816

  • Support and billing: support@steelshort.com
  • Privacy: privacy@steelshort.com
  • Legal notices: legal@steelshort.com

Questions about any of this? Email support@steelshort.com and a person will answer.